Section 1: General Questions About Zillow
1. What is Zillow?
Zillow is an online real estate marketplace that provides home buyers, sellers, renters, and real estate professionals with access to home listings, property values, and market data. It offers tools like Zestimate (a home value estimation tool), mortgage calculators, and agent directories to help users make informed real estate decisions.
2. How does Zillow make money?
Zillow generates revenue through several streams, including Premier Agent advertising, where real estate agents pay to be featured on property listings. It also earns from rental property listings, mortgage services, and Zillow Offers (a now-discontinued home-buying program). Additionally, Zillow owns and operates multiple real estate brands, further diversifying its revenue.
3. Is Zillow free to use?
Yes, Zillow is free for users who want to browse listings, check home values, or use its various tools. However, real estate professionals and property managers may need to pay for advertising, leads, and listing promotions.
4. Is Zillow accurate?
Zillow’s accuracy varies depending on the market and data availability. Zestimate, its home value estimator, is based on public records, user-submitted data, and proprietary algorithms. While it provides a good estimate, it may not reflect actual market conditions, recent renovations, or unique property features.
5. Does Zillow own the homes listed on its site?
No, Zillow does not own most of the homes listed on its site. It acts as a marketplace where real estate agents, property managers, and individual sellers can list homes. However, Zillow previously operated a direct home-buying program, Zillow Offers, which was discontinued in 2021.
Section 2: Zillow for Home Buyers
6. How can I find homes for sale on Zillow?
You can search for homes by entering a location (city, zip code, or address) in Zillow’s search bar. Filters allow you to refine your search based on price range, number of bedrooms, home type, square footage, and other factors.
7. How do I contact a seller or agent on Zillow?
When you find a home listing, Zillow provides an option to contact the listing agent or a Premier Agent. You can use the “Request Info” button to send a message, or call the agent directly if a phone number is listed.
8. What is a Premier Agent on Zillow?
A Premier Agent is a real estate professional who pays Zillow for lead generation and enhanced visibility on listings. These agents appear more prominently in search results and are often suggested as buyer’s agents for properties listed by others.
9. Can I get pre-approved for a mortgage through Zillow?
Yes, Zillow partners with various lenders to offer mortgage pre-approvals. You can use Zillow’s mortgage pre-approval tool to compare loan options and connect with lenders. However, Zillow itself does not provide home loans.
10. How do I save my favorite homes on Zillow?
To save a home, create a Zillow account and click the heart icon on the listing. You can access saved homes in your account dashboard and receive updates on price changes, status updates, or new similar listings.
11. How do I schedule a home tour through Zillow?
Zillow allows users to schedule a tour directly from a listing page by selecting a time and date. You can choose between an in-person or virtual tour, and the request is sent to the listing agent or property manager for confirmation.
12. Can I make an offer on a home through Zillow?
Zillow does not facilitate direct home purchases, but it connects buyers with real estate agents who can help them submit offers. Some homes listed as “Zillow Offers” (when the program was active) could be purchased directly through Zillow.
13. What should I do if I find an incorrect listing on Zillow?
If you notice incorrect information, you can report it by clicking “Report problem with listing” on the property page. If you are the homeowner, you can claim the home and update details yourself.
14. How can I use Zillow’s affordability calculator?
Zillow’s affordability calculator helps estimate how much home you can afford based on your income, debts, down payment, and mortgage interest rates. It provides an estimated price range to guide your home search.
15. Does Zillow show foreclosed homes?
Yes, Zillow includes foreclosures, pre-foreclosures, and bank-owned properties in its search filters. However, some foreclosure listings may not be available for immediate purchase.
Section 3: Zillow for Home Sellers
16. How do I list my home for sale on Zillow?
To list your home, create a Zillow account, claim your property, and select “Sell.” You can enter details, upload photos, set a price, and publish your listing for potential buyers to view.
17. Is it free to list my home on Zillow?
Yes, homeowners can list their property for sale on Zillow for free. However, real estate agents who want premium exposure may pay for advertising and lead generation.
18. How can I boost my home’s visibility on Zillow?
To improve visibility, ensure your listing has high-quality photos, a compelling description, and accurate details. You can also consider working with a Zillow Premier Agent to gain more exposure.
19. What is the best time to list a home on Zillow?
Spring and summer are generally the best seasons to list a home, as buyer activity is highest. However, the ideal timing can vary based on local market trends.
20. Can I sell my home directly to Zillow?
Zillow previously offered a direct-buying service called Zillow Offers, where it would purchase homes for cash. However, this program ended in 2021. Now, Zillow primarily connects sellers with real estate agents.
Section 4: Zillow’s Zestimate and Home Valuations
21. What is Zillow’s Zestimate?
Zestimate is Zillow’s automated home valuation tool that estimates a property’s market value using proprietary algorithms, public records, and user-submitted data. It provides an estimate of what a home might be worth based on recent sales, property features, and market trends.
22. How accurate is Zestimate?
The accuracy of Zestimate depends on the location and data availability. In highly active markets with abundant sales data, Zestimate tends to be more accurate, often within 2%–5% of the actual sale price. However, in areas with fewer transactions or unique properties, Zestimate may be less reliable.
23. Can I change my home’s Zestimate?
While you cannot directly change Zestimate, you can update your home’s information (such as square footage, number of bedrooms/bathrooms, and renovation details) to improve accuracy. If Zillow’s algorithm incorporates the changes, your Zestimate may be adjusted accordingly.
24. Why does my home’s Zestimate fluctuate?
Zestimate updates regularly based on market changes, new sales data, and modifications to public records. If comparable homes in your area sell for higher or lower prices, your Zestimate may shift accordingly.
25. Does Zestimate determine my home’s selling price?
No, Zestimate is an estimate, not an official appraisal. Your home’s true market value depends on factors like current demand, condition, and negotiation between buyers and sellers. A professional appraisal or a comparative market analysis (CMA) from a real estate agent will give a more precise valuation.
26. Why is my home’s Zestimate lower than my asking price?
Zestimate may be lower than your asking price if Zillow’s algorithm lacks updated data on home improvements, unique features, or recent market shifts. A listing price is set by the seller based on real estate trends, agent recommendations, and competitive analysis.
27. How does Zillow calculate Zestimate?
Zillow’s Zestimate algorithm analyzes recent sales data, tax records, property attributes, and trends in the housing market. Machine learning models compare similar properties (comps) to predict a home’s estimated market value.
28. Does Zillow offer an official home appraisal?
No, Zillow does not provide official home appraisals. Only a licensed real estate appraiser can perform an appraisal required by lenders for mortgage approvals. Zestimate is an automated estimate, not an official valuation.
29. Why is my home’s Zestimate different from my neighbor’s?
Zestimate considers individual property details, including size, condition, updates, and location. Even if two homes are next to each other, differences in renovations, lot size, and features can impact their estimated values.
30. Can a real estate agent provide a better estimate than Zestimate?
Yes, a real estate agent can conduct a comparative market analysis (CMA) that factors in recent sales, neighborhood trends, and property conditions, making it more reliable than an automated tool like Zestimate.
Section 5: Zillow’s Home Selling and Listing Features
31. How do I edit my home listing on Zillow?
If you created the listing yourself, log into your Zillow account, go to “My Zillow,” select your property, and click “Edit listing.” If your home is listed by an agent, you may need to request changes through them.
32. Can I remove my home from Zillow?
Yes, if you listed your home as “For Sale by Owner” (FSBO), you can delete the listing. However, if it was listed by an agent, they will need to remove it. If your home appears due to public records, you can request its removal from Zillow’s database.
33. How does Zillow compare to Realtor.com and Redfin?
Zillow is known for its Zestimate tool and broad listing database, Realtor.com provides more up-to-date MLS (Multiple Listing Service) data, and Redfin offers discounted commission rates and integrated real estate services. Each platform has different strengths depending on user needs.
34. Can I list my home as For Sale By Owner (FSBO) on Zillow?
Yes, homeowners can list their property as FSBO for free on Zillow. However, Zillow gives priority to agent-listed properties, meaning FSBO listings may have less visibility.
35. How long does it take for a Zillow listing to appear?
If you list your home yourself, it typically appears within 24 hours. If listed by an agent through the MLS, it may take a few days for Zillow to sync the listing.
36. Does Zillow help with closing a home sale?
No, Zillow does not directly handle closings. Buyers and sellers must work with real estate agents, attorneys, or escrow companies to complete transactions.
37. Can I list a rental property on Zillow?
Yes, landlords and property managers can list rental properties on Zillow through Zillow Rental Manager. While the first listing is free, additional listings may require a fee.
38. What happens if my home doesn’t sell on Zillow?
If your home doesn’t sell, you may need to adjust the price, improve the listing photos, or consider marketing it differently. You can also relist it later or work with a real estate agent for better exposure.
39. How do I respond to inquiries from buyers on Zillow?
You will receive messages or calls through Zillow’s platform. Be prompt and professional in your responses, providing details and scheduling showings as needed.
40. Can I sell my home without a real estate agent on Zillow?
Yes, but selling without an agent (FSBO) requires handling marketing, negotiations, and paperwork yourself. Many sellers choose agents for better exposure and legal guidance.
Section 6: Zillow’s Mortgage and Financial Tools
41. Does Zillow offer mortgages?
Zillow has a mortgage marketplace where users can compare loan offers from different lenders. However, Zillow itself does not directly provide home loans.
42. How do I use Zillow’s mortgage calculator?
Zillow’s mortgage calculator helps estimate monthly payments based on home price, down payment, loan term, interest rate, property taxes, and insurance.
43. Does Zillow provide information about down payment assistance?
Yes, Zillow offers resources and links to down payment assistance programs that vary by state. However, buyers need to check with local lenders for eligibility.
44. Can I refinance my mortgage through Zillow?
Zillow’s mortgage marketplace allows users to compare refinance options, but the loans are provided by third-party lenders, not Zillow itself.
45. Does Zillow have a tool for checking mortgage rates?
Yes, Zillow provides live mortgage rate comparisons from different lenders, allowing users to shop for the best rates based on loan type and credit score.
Section 7: Zillow’s Rental Services
46. Can I find rental properties on Zillow?
Yes, Zillow has a dedicated section for rental listings, where users can search for apartments, houses, and condos available for rent. You can filter searches based on price, location, number of bedrooms, pet policies, and amenities.
47. How do I contact a landlord on Zillow?
Each rental listing includes a contact option, allowing you to message the landlord or property manager directly through Zillow. Some listings may also include a phone number for direct calls.
48. Can I apply for a rental property through Zillow?
Yes, Zillow offers an online rental application feature that allows renters to submit applications to multiple properties with one form. It includes a credit check, background check, and income verification (with the applicant’s consent).
49. Does Zillow charge for rental applications?
Yes, Zillow charges a fee (typically around $35) for each rental application, but applicants can reuse the same application for multiple listings within 30 days.
50. How do I list a rental property on Zillow?
Landlords can use Zillow Rental Manager to list their properties. The first listing is usually free, but additional listings may require a fee. Zillow also syndicates listings to Trulia and HotPads for broader exposure.
51. How do I collect rent through Zillow?
Zillow offers an online rent collection tool that allows landlords to collect rent payments electronically. Tenants can pay via bank transfer, debit card, or credit card. Landlords can set up automatic reminders and track payments.
52. Does Zillow screen tenants?
Yes, Zillow Rental Manager includes a tenant screening service that provides credit reports, eviction history, and background checks. However, landlords must request and obtain consent from applicants.
53. Can I list a short-term rental on Zillow?
No, Zillow does not support short-term rentals like Airbnb. Zillow is primarily for long-term rental listings.
54. How do I remove my rental listing from Zillow?
If you listed the rental yourself, log into your Zillow Rental Manager account, select the property, and mark it as “Rented” or “Inactive.” If listed by a property manager, they will need to remove it.
55. Can I negotiate rent prices on Zillow?
While Zillow itself doesn’t facilitate negotiations, tenants can contact landlords directly to discuss rent prices, lease terms, or move-in incentives.
Section 8: Zillow’s Home Buying Features
56. How do I set up alerts for new listings on Zillow?
You can create a Zillow account and set up saved searches with specific filters. Zillow will then send email or app notifications whenever new homes matching your criteria are listed.
57. Can I see past sale prices of homes on Zillow?
Yes, Zillow provides sale history for most properties based on public records. You can view previous sale prices, dates, and ownership changes in the property details section.
58. How do I use Zillow’s “Make Me Move” feature?
“Make Me Move” was a feature where homeowners could set an unofficial price at which they might consider selling. However, Zillow discontinued this feature in 2019.
59. Can I find new construction homes on Zillow?
Yes, Zillow has a filter for “New Construction” homes, allowing buyers to browse properties being built by developers and home builders.
60. What is a Zillow 3D Home tour?
Zillow’s 3D Home tour feature allows sellers and agents to create virtual walkthroughs of homes. Buyers can use these tours to explore properties online before scheduling in-person visits.
61. Can I see neighborhood crime data on Zillow?
Zillow does not provide crime data directly, but it links to external sources like local police reports and crime-mapping websites.
62. Does Zillow show school ratings?
Yes, Zillow integrates school ratings from GreatSchools, allowing buyers to see school district information and nearby schools for each listing.
63. Can I find homes with price reductions on Zillow?
Yes, Zillow has a filter for “Price Reduced” listings, showing homes where sellers have recently lowered the asking price.
64. How do I find open houses on Zillow?
You can search for open houses using Zillow’s filters. Listings with scheduled open houses will display the dates and times under the property details.
65. Can I track my home’s value over time on Zillow?
Yes, if you claim your home on Zillow, you can track its Zestimate and receive alerts about market changes, estimated equity, and nearby sales trends.
Section 9: Zillow’s Impact on the Real Estate Market
66. How has Zillow changed real estate?
Zillow has revolutionized real estate by providing easy access to home listings, market data, and valuation tools. It has increased transparency in pricing and made it easier for buyers and sellers to research properties.
67. Do real estate agents like Zillow?
Opinions vary. Some agents benefit from Zillow’s Premier Agent program, which provides leads. Others feel Zillow’s Zestimate feature misrepresents home values and causes confusion among buyers and sellers.
68. Why do some homes disappear from Zillow?
Homes may disappear from Zillow if they are sold, delisted, or if there is a technical issue with MLS data syncing. Some sellers also request to remove their listings.
69. Does Zillow replace real estate agents?
No, Zillow is a tool that assists buyers and sellers, but real estate agents still play a critical role in negotiations, paperwork, and navigating the legal aspects of transactions.
70. Can Zillow predict housing market trends?
Zillow’s research team provides market reports and forecasts, but no tool can perfectly predict real estate trends due to economic, political, and local factors.
Section 10: Zillow’s Business Operations and Policies
71. Who owns Zillow?
Zillow is a publicly traded company, founded in 2006 by former Microsoft executives Rich Barton and Lloyd Frink. It is listed on NASDAQ under the ticker symbol Z (ZG for Class C shares).
72. Does Zillow operate outside the U.S.?
No, Zillow primarily operates in the United States. It does not have active real estate listings in other countries.
73. Why did Zillow shut down Zillow Offers?
In 2021, Zillow shut down its iBuying program, Zillow Offers, after financial losses due to pricing inaccuracies and unpredictable market conditions.
74. Can I invest in Zillow stock?
Yes, Zillow is a publicly traded company, and anyone can invest in its stock through stock exchanges like NASDAQ.
75. Does Zillow partner with real estate agents?
Yes, Zillow’s Premier Agent program allows agents to advertise on the platform and receive leads.
